Our Position
We would rather you have the right pair than the wrong one sitting in a box. If something is genuinely wrong, we will fix it.
Exchange Window
7 days from delivery.
Size Exchange Is Free
If the size is not right, the exchange costs you nothing. We pay the courier both ways — to collect the pair from you and to send the replacement — once per order.
We can do this because of the WhatsApp message we send before dispatch. Confirming your size there means most exchanges never need to happen at all, which is better for you and cheaper for us than doing it afterwards.
What Can Be Exchanged
- Wrong size — the pair doesn't fit
- Wrong item — you received a different colour or size than ordered
- Manufacturing defect — stitching, sole, or leather fault
Conditions
The pair must be:
- Unworn outdoors — try them on indoors, on a clean surface
- In original condition, with the box and all packaging
- Accompanied by proof of order (WhatsApp message or order number)
Soles that show outdoor wear cannot be exchanged. This is not us being difficult — a worn sole cannot be resold, and pricing honestly means we cannot absorb that cost.
What Cannot Be Exchanged
- Pairs worn outside
- Pairs damaged by the customer
- Requests after 7 days
- Change of mind after wearing
How to Request an Exchange
- Message 0349 3461652 on WhatsApp within 7 days of delivery
- Send your order number and photos of the pair
- We confirm the exchange and arrange the pickup or share the return address
- Send the parcel back
- Once received and checked, we dispatch the replacement
Exchange Shipping Costs
| Reason | Who Pays |
|---|---|
| Our error — wrong item or defect | We pay both ways |
| Size exchange | We pay both ways, once per order |
| A second exchange on the same order | Customer pays return shipping |
Refunds
We exchange rather than refund. If the size you need is out of stock and you do not wish to wait, we issue a full refund to your preferred method within 7 working days.