Our Position
We would rather you have the right pair than the wrong one sitting in a box. If something is genuinely wrong, we will fix it.
Exchange Window
7 days from delivery.
What Can Be Exchanged
- Wrong size – the pair does not fit
- Wrong item – you received a different colour or size than ordered
- Manufacturing defect – stitching, sole or leather fault
Conditions
- Unworn outdoors – try them on indoors, on a clean surface
- Original condition, with box and all packaging
- Proof of order (WhatsApp message or order number)
Soles that show outdoor wear cannot be exchanged. A worn sole cannot be resold, and pricing honestly means we cannot absorb that cost.
What Cannot Be Exchanged
- Pairs worn outside
- Pairs damaged by the customer
- Requests after 7 days
- Change of mind after wearing
How to Request an Exchange
- Message 0349 3461652 on WhatsApp within 7 days
- Send your order number and photos of the pair
- We confirm the exchange and share the return address
- Send the parcel back
- Once received and checked, we dispatch the replacement
Exchange Shipping Costs
| Reason | Who Pays |
|---|---|
| Our error – wrong item or defect | We pay both ways |
| Size exchange | Customer pays return shipping; we pay to send the new pair |
Refunds
We exchange rather than refund. If the size you need is out of stock and you do not wish to wait, we issue a full refund within 7 working days.